For your convenience, our most common customer questions are answered here. (Updated 03-08-2019)
This section contains Frequently Asked Questions (FAQ) from the LSBPSE. Any further information needed can be obtained by e-mail to Info@LSBPSE.com , or by telephone 225-272-2310.
Let’s start with one of the most frequent questions of all:
I want to start my own company. What should I do? What is required?
Before you can make application to the State Board to be considered for a license, make certain that you meet the basic Qualifications and Suitability prerequisites. Our licensure, compliance and investigations staff will fully vet all applications and applicants. The final agency determination rests with the executive director, and any denials of licensure may be appealed to the full Board.
The very first step should be to contact the State Board and discuss your plans for the name of your company. With over 250 active security companies, you do not want to fall into the trap of jumping the gun, registering a company name with the Secretary of State, only to learn that a company with the same or similar name exists, and possibly has had bad reviews, bad press or has been sanctioned by the Board.
The best approach is to contact us here at the Board and investigate your proposed company naming scheme first!
- Per state law, all applicants who will hold the license must US citizens, of legal age, who are of good moral character. See the details of “Qualifications of licensure” R.S. #&:3276 A through G HERE
- An applicant or qualifying agent for a security business shall have three (3) years of consecutive experience as an employee, manager, or owner of a security company, or three (3) years of experience as a law enforcement officer with any federal, state, local, or United States military law enforcement agency.
- Anyone who intends to hold the company license (be considered an owner) who does not meet the experience requirement will not be allowed to apply.
- If you or your business partners do not meet these qualifications, you are ineligible and should not make application to the Board for a license. Application and fingerprint fees are non-refundable.
I want to apply for my security guard registration and affiliate with a company on the NEW eLicensure Portal. What should I do?
CLICK HERE to visit the eLicensure Portal. Follow the on-screen instructions. Call if you have questions.
HOW DO I RECEIVE A COMPANY, QUALIFYING AGENT or INSTRUCTOR APPLICATION PACKET?
HOW MANY FINGERPRINT CARDS MUST ACCOMPANY A COMPANY APPLICATION, QUALIFYING AGENT APPLICATION OR AN INSTRUCTOR PROVIDE FOR AN APPLICATION?
Two (2) Fingerprint cards per applicant. The fingerprint cards must be FBI type cards, which can be obtained from the Board office and must be accompanied by the Louisiana State Police Authorization and Disclosure forms are available HERE. The fee for fingerprints is $48.00.
WHAT IS THE MINIMUM GENERAL LIABILITY INSURANCE FOR A COMPANY AND INSTRUCTOR?
- COMPANY – General liability coverage of a minimum of $1,000,000.00 with the State of Louisiana named as Additional Insured and has minimum coverage of $1,000,000.00 for endorsements of Errors and Omissions and Care Custody and Control. A copy of the entire insurance policy must be submitted to the Board office at time of application and upon renewal of general liability insurance.
- INSTRUCTOR – General liability coverage of a minimum of $1,000,000.00 with the State of Louisiana named as Additional Insured if the instructor is an outside instructor. If the instructor is working for a company and is an in-house instructor, a letter from the company is needed indicating the instructor is covered by the company’s insurance.
HOW CAN A COMPANY OBTAIN FINGERPRINT CARDS FROM THE BOARD OFFICE?
Cards may be requested via phone or e-mail. Fingreprint cards are sent in sets of 25. Any requests for 100+ of the same form must be by written request via e-mail to Receptionist@LSBPSE.com.
HOW DO I VERIFY SECURITY OFFICER TRAINING?
Use the Public Lookup to find the security officer you are looking to verify. If the guard’s record indicates PROVISIONAL you may call 225-272-2310 and choose extension “1” and someone at that extension can verify training for you.
If the guard you lookup is listed as UNARMED, or ARMED with a caliber designation, the guard is trained and their background is CLEAR. There is no need to call to verify anything further.
CAN A COMPANY REPRESENTATIVE OR INSTRUCTOR FAX DOCUMENTATION TO THE BOARD OFFICE?
Yes, ONLY when directed by a member of the LSBPSE staff. All other documentation MUST be in original form.
DOES A SECURITY OFFICER RECEIVE THEIR PERMANENT REGISTRATION CARD IF HE/SHE IS NOT WORKING FOR A LICENSED COMPANY?
No, a security officer must be ACTIVE with a licensed contract security company to receive a permanent registration card from the eLicensure portal.
CAN SECURITY OFFICERS GET A COPY OF THEIR TRAINING?
Yes, a security officer can get a copy of his/her training. The new portal has a training transcript feature. If the training is not listed there, we will gladly populate the training to allow for running the report.
IF A SECURITY OFFICER HAS BEEN REGISTERED WITH ANOTHER COMPANY DO WE HAVE TO SEND IN FINGERPRINTS?
Not in all instances. Verify with the Board that the security officer has been finger printed after May 2011 and cleared. If those variables are in place, the applicant does not have to submit new prints; however, due to additional tracking of the applicant background the Board still captures the $10.00 admin fee. This makes the application for a Re-Applicant $50.00 total when they have been printed for the State Board and cleared.
DOES AN APPLICANT NEED TO SEND AN AUTHORIZATION FORM AND DISCLOSURE FORM EVERY TIME FINGERPRINTS ARE SENT?
Yes they do. However, there forms are now uploaded into the portal during the application process. The forms should not be sent or mailed to the Board any longer.
WHEN DOES THE LSBPSE ISSUE A PERMANENT SECURITY OFFICER REGISTRATION CARD?
LSBPSE issues the permanent registration credential after; all required training is completed, the certificates of training are received and processed by the board office, and the background check is CLEARED.
CAN A SECURITY OFFICER WORK FOR MORE THAN ONE COMPANY AT A TIME?
Yes they can. They must be registered by each company for which they work.
HOW LONG IS A SECURITY OFFICER’S REGISTRATION CARD VALID?
The permanent registration card is valid for 2 years from date of hire listed on application.
HOW MANY DAYS DOES A COMPANY HAVE TO REINSTATE A SECURITY OFFICER THAT HAS BEEN TERMINATED?
A company can reinstate a security officer 60-days after termination. To reinstate a security officer, a company must submit a reinstatement form and a fee of $20.
WHAT KIND OF TRAINING IS REQUIRED FOR A SECURITY OFFICER IN LOUISIANA?
A security officer must receive 1st and 2nd eight (8) hours of classroom training from a state licensed instructor–totaling sixteen (16) hours. The 1st eight (8) hours is due 30 days from the date of hire and the 2nd eight (8) hours is due 60 days from the date of hire. An armed security officer must receive the initial firearms training from a state licensed instructor prior to standing an armed post. The officer must be trained with the weapon that will be carried on post. And they just have completed all sixteen (16) hours of classroom training as well.
HOW LONG IS TRAINING VALID?
The classroom training remains valid if the security officer remains actively working in the security business; however, all sixteen (16) hours of classroom prescribe if there is a three (3) year absence from performing security and the classroom training will have to be taken again.
The firearm retraining must be performed every year within 1 year from the last date of training. If this is not done, the security officer may complete the abbreviated refresher training only if it is done within sixty (60) days of the expiration date of their last certification. After sixty (60) days, the office must complete the full initial firearms training course.
During this time the officer must be unarmed, and upon completion of the refresher a change of status and fees must be submitted to the Board. SEE UPDATED POLICY HERE
WHAT FIREARMS ARE REGULATED BY THE STATE AND CAN BE CARRIED BY A SECURITY OFFICER?
Weapons regulated by the Louisiana State Board of Private Security Examiners
- .38 Revolver
- .357 Revolver
- 9mm Semi-Automatic
- .40 Semi-Automatic
- .45 Semi-Automatic
- Rifle – ***MUST HAVE APPROVAL FROM BOARD’S EXECUTIVE DIRECTOR***
ONCE A SECURITY OFFICER WITH A CRIMINAL RECORD IS CLEARED TO WORK, WILL HE/SHE ALWAYS BE CLEARED?
The record is cleared as long as there are no new arrests or updates on the rap sheet that adversely effect employment or eligiblity.
CAN A SECURITY COMPANY RECEIVE INFORMATION ABOUT AN ARREST RECORD OF AN EMPLOYEE?
Not from the files of the LSBPSE.
CAN A SECURITY OFFICER BE EMPLOYED/REGISTERED IF HE WAS DENIED WHILE EMPLOYED WITH ANOTHER COMPANY?
No. The security officer must submit sufficient documentation to the Board office and have his/her record cleared before working.
HOW CAN I LOCATE A STATE LICENSED INSTRUCTOR?
All state board training and instructors can be found HERE
HOW IS A COMPANY NOTIFIED OF AUDITS?
Routine Audit – A subpoena is sent via certified mail from the Board and is scheduled for inspection 15 days after receipt of notice.
Complaint Audit – An audit that stems from a complaint on a company, requires only 3 days notice before scheduling an inspection.
Investigative Audit – Requires no advanced notice.
WHAT RECORDS ARE REQUIRED TO BE RETAINED BY THE COMPANY PER LAC 46 Part LIX Chapter 8 Section 803.
(a) Current residence and phone number on all registrants
(b) Copy of application submitted to the Board
(c) Copy of all training verification submitted to the Board (if company is responsible for having security officer trained).
(d) Copy of registration card issued by the Board
(e) Copy of termination (if applicable)
HOW LONG IS A COMPANY REQUIRED TO RETAIN THE RECORDS FOR SECURITY OFFICERS?
Licensee is required to keep on file all Board required documents on each registrant in their employment for three (3) years from date of termination.
With the advent of the eLicensure portal, much of that burden is alleviated because the portal houses all records uploaded in perpetuity.
HOW OFTEN ARE AUDITS CONDUCTED?
There is no specific time for routine audits. New companies are allowed 12 to 18 months to operate prior to an audit, unless an investigative audit needs to be performed or an audit is ordered by the Board.
WHEN WILL A COMPANY BE NOTIFIED OF THE RESULTS OF THE AUDIT?
Generally within thirty (30) days after the completion of the audit review.
WHAT HAPPENS WHEN A COMPANY ISSUES A CHECK TO THE BOARD OFFICE THAT HAS BEEN RETURNED MARKED “NSF”?
A letter is sent to the company by certified mail. The company has 10 days to replace the check. We must have 2 money orders or cashiers check. One must be for $50.00 fine and one must be for the amount of the NSF check. If a company has two NSF checks that company then must pay only with a money order or cashiers check for a period of one year.
WHY SHOULD A COVER SHEET BE SUBMITTED FOR EACH PACKET SENT TO THE BOARD OFFICE?
(a) The cover sheet creates a written record of your submission.
(b) The cover sheet assures that the records are accounted for in the way you intended.
HOW OFTEN ARE BOARD MEETINGS HELD?
Board meetings are held at least once a quarter, but other meetings, such as committee or special meetings may be scheduled.